The vision of your charity will not only help align staff and volunteers to your mission but will provide a direction in which your charity can grow and improve its services to the benefit of all of its stakeholders. The use of data, technology and digital services is enhancing the number of opportunities to scale and create efficiencies, but in order to realise the potential fully it requires a clear strategy, the right skills and people to be at the heart of changes.
This month explores improving service delivery, and it’s clear people need to be at the centre.
What’s in this issue?
How a one-destination model for dementia support is helping improve the quality of life and wellbeing of people living with dementia.
Data consultant Caroline Carruthers outlines the importance of improving data literacy amongst your people to better use data effectively.
What challenges is the charity sector facing in its digital transformation?
Other reads from around the web
- CharityComms on getting great results from your service – by putting users at the heart of design
- Delivering tailored and automated support using connected apps – a Shared Digital Guide/Catalyst
- Improving services through better use of data tools – a Shared Digital Guide/Catalyst
- Charities turning to tech to help safeguard future, finds report – Fundraising UK